Frequently Asked Questions
About your purchase
How may I use NEC resources as a teacher or in an education setting?
If you are a teacher, you may upload NEC resources to your school LMS and use within the school setting.
Paying for your resource(s)
How can I pay?
You can pay by debit card or any major credit card. All payments are secure and payable in pounds sterling.
Will I be charged VAT?
Where applicable, VAT at the appropriate rate is included in the price.
Can you provide a VAT invoice?
Where applicable, your email confirmation will include a VAT invoice.
How do I redeem a discount code?
Discounts are calculated at Check Out. If you have a discount code, you should enter this in the ‘Discount’ box – which appears on the Review Order page – and ‘Apply’ it. Your shopping cart will automatically update with the discount applied to your order and you continue the check out process.
Is there a transaction fee?
No, there is no transaction fee.
How do I access copies of the resources I purchased?
You can download the resource(s) you have purchased from the link(s) on your order confirmation page. You will also receive an email confirmation including the link(s) to download the resource(s) you have purchased. Keep this email safe so that if you need to you can download your purchase(s) again in future.
Are the resources mapped to qualifications?
Individual resource descriptions include details of any specific qualification(s) the resource is mapped to. However, many of our resources can be used to support learners studying: I/GCSEs or A levels; a further education course; to enhance their career; or adults returning to learning.
I live outside the UK, can I purchase NEC resources?
Yes of course, we welcome orders from individuals and organisations wherever you are based.
Refunds and returns
I have changed my mind about the resource(s) I purchased, can I get a refund?
Before you complete your purchase, you will be asked to read and accept our Refund Policy. By accepting the policy you are confirming that by agreeing to an instant download of the resource(s) you select for purchase (which will become available to you immediately upon completion of your order), you acknowledge your right to cancel the contract is lost and you will not be eligible for a refund if you change your mind.
Before you purchase NEC resources, make sure that you have read our full Terms and Conditions and our Refund Policy, and that you have reviewed the sample pages of the resource(s) you intend to purchase.
My resource hasn’t downloaded. What should I do?
If you have any problems downloading the resource(s) you have purchased contact firstname.lastname@example.org.
I can’t open my resources. What should I do?
Make sure that the resource has finished downloading before you try to open it. If you are still having problems opening the resource you have purchased contact email@example.com.
You will need Acrobat Reader, or another PDF reader, installed on your device to open the PDF of the resource(s). You can download Acrobat Reader for free at https://get.adobe.com/uk/reader/.