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NEC Privacy Policy and Transparency Statement

The National Extension College (NEC) values your privacy and the personal information you provide in order to purchase our resources. This Privacy Policy and Transparency Statement explains what information The National Extension College collects about you and what we may do with that information.

What is the scope of this Privacy Policy and Transparency Statement?

This Privacy Policy and Transparency Statement is incorporated into The National Extension College Terms of Service, and applies to the information obtained by us through use of this web store.

The National Extension College retains customer information after the completion of your order to comply with regulatory requirements.

Will this Privacy Policy and Transparency Statement change?

We may need to change this policy to keep pace with changes in the services we offer and to ensure we meet the needs of the regulatory bodies. We will post any revisions to this Policy, along with their effective date, on this website.

We will ask for your consent to such changes if required by applicable law. We will always maintain our commitment to respect your privacy.

By purchasing NEC resources you agree with, and consent to be bound by, the Privacy Policy and Transparency Statement.

How do we collect information from you?

We obtain information about you when you use our website to purchase NEC resources, or if you register to be kept informed about the latest NEC news and to receive direct marketing communications. The information that you provide is the minimum required to supply you with the resource(s) purchased or keep you up-to-date with the information requested. If you telephone to make an enquiry we may also request contact information to help fulfil the enquiry.

You have a choice about whether or not you wish to receive the latest NEC news and direct marketing communications. If you choose to receive this information you can select your choices by ticking the relevant boxes during the Checkout process. Where marketing consent has been provided we will retain this information for up to two years.

We will not contact you for marketing purposes by email, phone, text message or post unless you have given us your prior consent to do so. You can change your marketing preferences at any time by contacting us by email at or telephoning 0800 389 2839. You can also ‘unsubscribe’ from marketing emails by using the ‘unsubscribe’ link or following the instructions for unsubscribing in the email.

How long do we keep your information for?

If you consent to receive marketing communications from us, we will keep your information until you ask us to stop sending you information. Otherwise, we will keep your data for two years.

What information does NEC share?

The National Extension College is not in the business of selling or renting personal information and we will never share your details with third party organisations for marketing purposes. Our web store is hosted by Shopify and we take payment for the resources you purchase via Shopify Pay. Your debit or credit card and personal details are used by Shopify only as needed to process your payment. You can read Shopify’s own Privacy Policy here.

Information we collect

Why we collect it

Who we share it with (if applicable)

How long this information is retained

Name, address, email, telephone number (optional), debit/credit card details.

To fulfill your order.

If you have requested us to do so, to enable us to send you news and direct marketing communications.

Force24 - NEC’s email marketing provider

If you have requested us to send you news and direct marketing communications, we will keep your information for up to two years.

If you completed a transaction in our store using the Shopify Pay Service, Shopify will store copies of your personal information to inform NEC as merchant, and to comply with the law. Read Shopify’s Privacy Policy.

How secure is my information?

The National Extension College is committed to protecting the security of your information and takes reasonable precautions to protect it.

If the National Extension College learns of a security breach, we may attempt to notify you and provide information on protective steps, if available, through the email address that you have provided to us or by posting a notice on this website and/or on NEC will comply with any statutory breach reporting regulations.

NEC does not store your debit or credit card details.

Your rights over your information

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.

You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.

You have the right to obtain from NEC confirmation as to whether personal data concerning you is being processed, and, where that is the case, access to the personal data and the following information:

  • the purposes of the processing;
  • the categories of personal data concerned;
  • detail of whom your personal data has been, or will be, disclosed
  • the envisaged period of time for which your personal data will be stored
  • the right to request from NEC rectification or erasure of personal data or restriction of processing of personal data concerning you or to object to such processing;
  • the right to lodge a complaint with a supervisory authority.

Users who wish to (i) access any Personal Information that we hold about you; (ii) request that we correct or delete the information that we hold about you; or (iii) change your preferences for marketing purposes may do so by contacting NEC at or write to us at the address above.

Please be advised that objecting to the processing of your personal data may result in NEC being unable to provide a service.

If you have any questions, comments or concerns about this policy please contact us.